We can't help you find the perfect sports equipment for you without information. So when you use our booking service, we ask you for certain information. This is basic information that we receive from you, such as: a First and last name* b Date of birth* c E-mail address* d Address* e Telephone number f (Name of fellow travelers) g Process with service team (e.B. service requests) h Information about your reviews I Height and weight j Level of experience in dealing with the respective sports equipment (e.B. beginners) k Payment information *Mandatory information In addition, we collect information from your computer. This may be the browser you are using and your language settings. We may also receive information about you from third parties or automatically collect other types of information. Other information we collect includes:
With or without booking, the following data will be stored by you: date and time of your access to our services, hardware, software or browser type, operating system of your computer, application version and language settings as well as information about clicks and which pages have been displayed to you. Type of mobile device and its device-specific settings and characteristics, as well as your geographic location, information about app crashes, and other system activity. When you complete a booking, our system records from which website and/or apps you made that booking or from which other websites you made your booking on Quipleon.
However, we do not only receive the data you give us – we may also receive information about you from other sources. This includes business partners such as our partners. The information submitted may be combined with our information. This happens, for example, if there are disputes regarding a booking (although of course we avoid this as much as possible). We also receive information about you in order to design relevant advertising for you, for example, additional cookie data may be provided by social media partners.
The main reason why we ask you for your personal details is practical in nature, namely to manage and take care of your bookings, to ensure that you receive the best possible service and to protect your data. We use your personal data to contact you or to inform you about the latest offers. Another purpose is the management and support of your bookings. To ensure that you receive the best possible service, we ask for your personal details. In addition, we use your data for the following purposes:
To process your data as described above, we rely on the following legal bases: For purposes A and B, Quipleon refers to the legal basis that the processing of your personal data is necessary to perform the contract, in particular to complete your booking. If you do not provide your details, Quipleon will not be able to register your booking and provide you with customer service. For purposes C to K, Quipleon refers to its legitimate business interest in providing Services, preventing fraud and improving the Services. When we use personal data for Quipleon's legitimate interests, or the legitimate interests of third parties, Quipleon always balances your interests and your rights to protect your data with the rights and interests of Quipleon and the third party. For Purpose K, Quipleon refers, where applicable, to compliance with legal obligations (such as lawful law enforcement requests). Where required by applicable law, Quipleon will obtain your consent before we process your personal data for direct marketing purposes. If you wish to object to processing in accordance with sections C to K and no opt-out mechanism is available to you (e.B. in your account settings), please contact info(at)Quipleon.com if necessary.
Different third parties are involved in the Quipleon Services in different ways and for different reasons. The main purpose is to transmit your booking data to the partners you use to complete your booking. However, there are other parties who could receive some of your data. These are parties that support Quipleon in various tasks. These may include partners, IT partners, financial institutions, insurers, advertising companies and other partners of Equipleon GmbH, or in some cases, if we are legally obliged to do so, governments or other authorities. We do not sell, rent, or give away your personal data. Below you can find out more about how the information we receive from you is used and shared with these parties. Learn more.
Different third parties are involved in the Quipleon Services in different ways and for different reasons. The main purpose is to transmit your booking data to the sports equipment provider you have booked to complete your travel booking. However, there are other parties who could receive part of your data if one of the following additional services is booked:
This point is essential for our work. To complete your booking, we transmit the relevant booking data to the partners you have booked. Depending on the booking and partners, this may include information such as your name, contact details, payment details, special requests or other information related to the booking, as well as the personal data of other persons associated with the booking.
This point is essential to be able to offer you insurance options conveniently. To take out your insurance, we transmit the relevant personal and booking-related data to the provider of the insurance you have taken out. This includes data such as your name, your contact details, your payment details, other information in connection with the booking as well as the personal data of other persons who are in connection with the insurance contract (e.g., family members).
If you have a question about your booking, we may contact the partners and ask them to take care of your request. If no payment is made during the booking process via the quipleon.com website, we will forward your payment data (e.g., PayPal address) to the booked partners for further processing (if you have provided us with this data during the booking process and consented to its use). In the event of booking-related disputes, we may provide the partners with data on the booking process as required to clarify the discrepancies. This may include a copy of your booking confirmation, which serves as proof of the actual booking completion.
We reserve the right to use service providers that are not part of Equipleon to assist us in providing Equipleon's services. This includes the following services: Customer service Rental technology service providers Market research Fraud detection and fraud prevention services, including fraud prevention verification services Payment providers such as third parties for payment processing, chargeback, or billing and collection services. If you or the holder of the payment method used to make the booking make a claim for repayment of your booking, we will need to share certain booking data with the payment provider and the respective financial institution who will take care of recovery claims. These details may include a copy of your booking confirmation used for your booking. We may share information with the relevant financial institutions where we believe it is essential to detect or prevent fraudulent activity. All service providers are required to continue to adequately protect your personal data.
We disclose personal data for law enforcement when required to do so by law or is urgently necessary to prevent, detect or prosecute criminal activity or fraud, or when we are required to do so by law for other reasons. In addition, we may share personal data with the relevant authorities to protect our rights and accommodations or the rights and accommodations of our business partners.
Quipleon uses social media in different ways. On the one hand, we use social media to support the use of our online booking service. On the other hand, we use them to market products and services of our partners and to promote, optimize and support our own services. You can decide against the use of social media. Integration of social media plugins. We have integrated social media plugins into Quipleon's website and apps. When you click on a button (such as the Facebook "Like" button), certain information is shared with these social media providers. If you are logged into your social media account at the same time, your social media provider may associate this information with your social media account and may view and share your social media activity with other users on your network. Other social media services and features. We may integrate other social media services (such as direct messages) to facilitate an exchange with Quipleon or your contacts regarding our services. We may also maintain social media accounts and offer apps on multiple social media websites. If you contact Quipleon through social media, your social media provider may allow you to share information with Quipleon. If you want to share information, your social media provider will usually tell you what information is being shared.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.
The legal basis for the use of Google Analytics is your consent in accordance with https://dsgvo-gesetz.de/art-6-dsgvo/ : Art. 6 para. 1 sentence 1 lit. a GDPR Recipients / categories of recipients. The recipient of the collected data is Google.
The personal data will be transferred to the USA under the EU-US Privacy Shield based on the adequacy decision of the European Commission. You can retrieve the certificate here. The anonymization of your IP addresses takes place via "anonymizeIP" This deletes the last 8 bits of your IP address and thus makes it anonymous.
The data sent by us and linked to cookies, user IDs (e.g., user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached takes place automatically once a month.
To be able to use our site to its full extent, these cookies must be set. This happens, for example, when you set your privacy settings or log in to your account. An opt-out is not possible, but you have the option to block cookies in your browser settings. However, certain elements of our website may then no longer work. Cookies used:
These cookies are used to collect your general visits to our site. This includes the origin pages and the pages accessed on equipleon.com. Your data is collected anonymously and aggregated. The results of the analysis of this data serve to further improve the user experience and the user-friendliness of our site, so that we can offer you a website designed in the best possible way. Cookies used:
If you agree to these cookies, you will receive advertising content that is personally tailored to you on the pages of our advertising partners. The personalization of advertising takes place on the creation of interest profiles by our advertising partners. This is done by clearly assigning your device and browser. Cookies used:
With your consent, you can subscribe to our newsletter. In our newsletter you will receive current offers and other interesting information. Your registration for our newsletter takes place via the so-called double optin procedure. After you have registered with your email address on our site, you will receive an email with a confirmation link. Your registration is only active by clicking on this link. If you do not confirm the registration, you will not receive any information and we will automatically delete your data after 30 days. Registration for our newsletter is voluntary. Mandatory information is only your email address. After your confirmation, we store your e-mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from our newsletter at any time. To do this, click on the link provided in the newsletter "unsubscribe from the newsletter". When sending the newsletter, we evaluate your usage behavior. The newsletters contain so-called tracking pixels and information about whether they click on links in the emails. This information is linked to your email address and used to provide you with as individualized content as possible. You can object to this tracking of your usage behavior at any time. Regardless of your newsletter registration, you will receive transaction-related emails related to your rental process on Quipleon.
The Sites and Services may not be used by anyone under the age of 16. We do not knowingly collect information from minors or anyone who is legally unable to use our services and websites. In certain cases, relating to a booking or other services, or in exceptional circumstances (such as features aimed at families), Quipleon may only collect and use children's data as determined by the parent or legal guardian or with their consent. If, otherwise, we become aware that we have collected personal data from children under the age of 16, we will delete it immediately; unless we are legally obliged to retain the data. Contact us if you suspect that we have accidentally or incorrectly collected information from children under the age of 16.
Quipleon supports you and the partners in communication, as well as in the exchange of information and inquiries about your sports equipment booking, classes, tours or insurance. For the time being, the communication channel is stored externally and takes place between landlord, insurer and prospective tenant via the respective communication media specified.
Equipleon offers users the opportunity to rate providers after the rental process has been completed. For this purpose, Equipleon stores the rating results (rating and rating text). User reviews are not anonymous to Equipleon. When deleting the user account, Equipleon reserves the right not to delete the first name and country of origin.
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