Privacy Policy

1. Introduction

This privacy policy gives you an overview of the processing of your data at Quipleon. It applies to all websites, apps and other services offered by Equipleon GmbH. We hope to be able to give you a comprehensible and transparent overview in this data usage declaration. If you have any questions about your personal data, you can contact us at any time at info(at)quipleon.com. Please also read our policy on cookies. Our Privacy Policy may change from time to time. If you care about your privacy, we recommend that you visit this page regularly so that you are always up to date with the latest news. If we make any changes to the privacy policy that affects you (e.B. if we plan to use your personal information for purposes other than those previously described in this Privacy Policy), we will notify you of those changes before they become effective. Your consent to these terms is required. If you do not wish to agree to this Privacy Policy, you should no longer use our Service. However, if you decide to agree to our privacy policy, you can book your sports equipment with us - we wish you a lot of fun with your sports equipment. Stay sporty.

2. What personal information does Quipleon collect?

We can't help you find the perfect sports equipment for you without information. So when you use our booking service, we ask you for certain information. This is basic information that we receive from you, such as: a First and last name* b Date of birth* c E-mail address* d Address* e Telephone number f (Name of fellow travelers) g Process with service team (e.B. service requests) h Information about your reviews I Height and weight j Level of experience in dealing with the respective sports equipment (e.B. beginners) k Payment information *Mandatory information In addition, we collect information from your computer. This may be the browser you are using and your language settings. We may also receive information about you from third parties or automatically collect other types of information. Other information we collect includes:

a. Personal information we receive from you about others.

When you make bookings for friends/family members. However, we must inform you that it is your responsibility that the persons about whom you submit personal information are aware of this process and have accepted it, as at Quipleon their information (as described in this helpful privacy policy) is used.

b. Personal information that we collect automatically.

With or without booking, the following data will be stored by you: date and time of your access to our services, hardware, software or browser type, operating system of your computer, application version and language settings as well as information about clicks and which pages have been displayed to you. Type of mobile device and its device-specific settings and characteristics, as well as your geographic location, information about app crashes, and other system activity. When you complete a booking, our system records from which website and/or apps you made that booking or from which other websites you made your booking on Quipleon.

c. Personal information we receive from other sources.

However, we do not only receive the data you give us – we may also receive information about you from other sources. This includes business partners such as our partners. The information submitted may be combined with our information. This happens, for example, if there are disputes regarding a booking (although of course we avoid this as much as possible). We also receive information about you in order to design relevant advertising for you, for example, additional cookie data may be provided by social media partners.

3. Why does Quipleon store and use your personal data?

The main reason why we ask you for your personal details is practical in nature, namely to manage and take care of your bookings, to ensure that you receive the best possible service and to protect your data. We use your personal data to contact you or to inform you about the latest offers. Another purpose is the management and support of your bookings. To ensure that you receive the best possible service, we ask for your personal details. In addition, we use your data for the following purposes:

a) Sports equipment bookings

b) Customer Service

c) Setting up the user account

d) Marketing

e) Other communications

f) Market research

g) Improving our services

h) User reviews and other relevant information

i) Ensuring a safe and reliable service

j) Insurance mediation

k) Legal purposes

To process your data as described above, we rely on the following legal bases: For purposes A and B, Quipleon refers to the legal basis that the processing of your personal data is necessary to perform the contract, in particular to complete your booking. If you do not provide your details, Quipleon will not be able to register your booking and provide you with customer service. For purposes C to K, Quipleon refers to its legitimate business interest in providing Services, preventing fraud and improving the Services. When we use personal data for Quipleon's legitimate interests, or the legitimate interests of third parties, Quipleon always balances your interests and your rights to protect your data with the rights and interests of Quipleon and the third party. For Purpose K, Quipleon refers, where applicable, to compliance with legal obligations (such as lawful law enforcement requests). Where required by applicable law, Quipleon will obtain your consent before we process your personal data for direct marketing purposes. If you wish to object to processing in accordance with sections C to K and no opt-out mechanism is available to you (e.B. in your account settings), please contact info(at)Quipleon.com if necessary.

4. With whom is your personal data shared by Quipleon?

Different third parties are involved in the Quipleon Services in different ways and for different reasons. The main purpose is to transmit your booking data to the partners you use to complete your booking. However, there are other parties who could receive some of your data. These are parties that support Quipleon in various tasks. These may include partners, IT partners, financial institutions, insurers, advertising companies and other partners of Equipleon GmbH, or in some cases, if we are legally obliged to do so, governments or other authorities. We do not sell, rent, or give away your personal data. Below you can find out more about how the information we receive from you is used and shared with these parties. Learn more.

5. How does Quipleon share your data with third parties?

Different third parties are involved in the Quipleon Services in different ways and for different reasons. The main purpose is to transmit your booking data to the sports equipment provider you have booked to complete your travel booking. However, there are other parties who could receive part of your data if one of the following additional services is booked:

a. The partners you have booked:

This point is essential for our work. To complete your booking, we transmit the relevant booking data to the partners you have booked. Depending on the booking and partners, this may include information such as your name, contact details, payment details, special requests or other information related to the booking, as well as the personal data of other persons associated with the booking.

b. The provider of the insurance you have taken out:

This point is essential to be able to offer you insurance options conveniently. To take out your insurance, we transmit the relevant personal and booking-related data to the provider of the insurance you have taken out. This includes data such as your name, your contact details, your payment details, other information in connection with the booking as well as the personal data of other persons who are in connection with the insurance contract (e.g., family members).

c. Questions about booking:

If you have a question about your booking, we may contact the partners and ask them to take care of your request. If no payment is made during the booking process via the quipleon.com website, we will forward your payment data (e.g., PayPal address) to the booked partners for further processing (if you have provided us with this data during the booking process and consented to its use). In the event of booking-related disputes, we may provide the partners with data on the booking process as required to clarify the discrepancies. This may include a copy of your booking confirmation, which serves as proof of the actual booking completion.

d. Third-party service providers:

We reserve the right to use service providers that are not part of Equipleon to assist us in providing Equipleon's services. This includes the following services: Customer service Rental technology service providers Market research Fraud detection and fraud prevention services, including fraud prevention verification services Payment providers such as third parties for payment processing, chargeback, or billing and collection services. If you or the holder of the payment method used to make the booking make a claim for repayment of your booking, we will need to share certain booking data with the payment provider and the respective financial institution who will take care of recovery claims. These details may include a copy of your booking confirmation used for your booking. We may share information with the relevant financial institutions where we believe it is essential to detect or prevent fraudulent activity. All service providers are required to continue to adequately protect your personal data.

e. Competent authorities:

We disclose personal data for law enforcement when required to do so by law or is urgently necessary to prevent, detect or prosecute criminal activity or fraud, or when we are required to do so by law for other reasons. In addition, we may share personal data with the relevant authorities to protect our rights and accommodations or the rights and accommodations of our business partners.

f. Business partners:

We work with business partners all over the world. These business partners distribute or promote the Quipleon Service, including the service and products of our partners and insurers. When you make a booking through our business partners' websites or apps, certain personal information, such as your name, email address, address, payment details and other relevant information, will be forwarded to us so that we can complete and implement the booking. If the business partner provides customer service, Quipleon will share booking-related data with the business partners (as necessary) in order to provide you with the best possible, most appropriate service. When you make a booking through the websites of our business partners, the business partners may receive certain components of your personal data that are relevant to the respective booking, such as name and contact details. This is for their internal purposes (including analysis purposes) and, if requested by you, the use of loyalty programs or marketing campaigns. If you make a booking on a business partner's website, please read their privacy policy to find out how business partners may process your personal data. To detect and prevent fraud, we may, where necessary, share information about our users with business partners. The transfer of personal data described in this Privacy Policy may include a transfer of personal data to other countries whose data protection laws are not as comprehensive as in the countries of the European Union. As far as required by European law, we will only transfer personal data to recipients who have an adequate level of data protection. In these cases, to the extent necessary, we will enter contractual arrangements to ensure that your personal data is protected in accordance with European regulations.

6. How does Equipleon use mobile devices?

We offer free apps for various mobile devices and versions of our normal website, which has been adapted for mobile devices. These apps and mobile websites collect and process your personal data in a very similar way to our website. They also allow you to take a position to find nearby sports activities if you wish. With your consent, we will send you push notifications with information about your booking. You can give us access to your location data or contact details so that we can provide the services you have requested. When you upload a photo from your mobile device, your photo can also be tagged with your location data. Please read the instructions on your mobile device to learn how to change the settings and how to enable or disable data sharing and the receipt of push notifications. We use cross-device tracking to optimize our services and marketing activities. This can be done with or without the use of cookies. If you want to know more about cookies and similar technical means. Cross-device tracking allows Quipleon to track user behavior across multiple devices. As part of cross-device tracking, Quipleon may combine data from a particular browser or mobile device with another computer or device connected to the computer or device from which the data was retrieved. To optimize the content of Quipleon communications, Quipleon records the search queries and bookings made through various computers and devices. You can unsubscribe from the Quipleon newsletter at any time. Individual advertisements displayed to you on other websites or apps may be made available based on your activities on linked computers and devices. By adjusting your cookie settings on your device (see 7.3. Tracking and Cookies), you can change your settings for cross-device tracking for advertising purposes. Please note, however, that unsubscribing from your user account will not result in you no longer receiving individual advertisements.

7. What use does Equipleon make of third-party services?

1. Use of social media

Quipleon uses social media in different ways. On the one hand, we use social media to support the use of our online booking service. On the other hand, we use them to market products and services of our partners and to promote, optimize and support our own services. You can decide against the use of social media. Integration of social media plugins. We have integrated social media plugins into Quipleon's website and apps. When you click on a button (such as the Facebook "Like" button), certain information is shared with these social media providers. If you are logged into your social media account at the same time, your social media provider may associate this information with your social media account and may view and share your social media activity with other users on your network. Other social media services and features. We may integrate other social media services (such as direct messages) to facilitate an exchange with Quipleon or your contacts regarding our services. We may also maintain social media accounts and offer apps on multiple social media websites. If you contact Quipleon through social media, your social media provider may allow you to share information with Quipleon. If you want to share information, your social media provider will usually tell you what information is being shared.

2. Use of Google Maps

This website uses Google Maps to display maps and to search for places. Google Maps is operated by: Google Ireland Limited Gordon House Barrow Street Dublin 4 Ireland. By using this website, you agree to the collection, processing and use of the automatically collected data and the data you enter by Google, one of its representatives, or third-party providers. The terms of use for Google Maps can be found under the following link: Terms of use for Google Maps.

3. Tracking and cookies

a. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses "cookies", which are text files that are stored on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. We would like to point out that on this website Google Analytics has been extended by IP anonymization in order to ensure an anonymous collection of IP addresses (so-called IP masking). The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Further information on terms of use and data protection can be found at: https://www.google.com/analytics/terms/de.html or at: https://policies.google.com/?hl=de

Purposes of processing

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.

Legal basis

The legal basis for the use of Google Analytics is your consent in accordance with https://dsgvo-gesetz.de/art-6-dsgvo/ : Art. 6 para. 1 sentence 1 lit. a GDPR Recipients / categories of recipients. The recipient of the collected data is Google.

Transfer to third countries

The personal data will be transferred to the USA under the EU-US Privacy Shield based on the adequacy decision of the European Commission. You can retrieve the certificate here. The anonymization of your IP addresses takes place via "anonymizeIP" This deletes the last 8 bits of your IP address and thus makes it anonymous.

Duration of data storage

The data sent by us and linked to cookies, user IDs (e.g., user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached takes place automatically once a month.

Rights of data subjects

You can revoke your consent at any time with effect for the future by preventing the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser add-on. Opt-out cookies prevent the future collection of your data when you visit this website. To prevent universal analytics from collecting data across different devices, you must opt-out on all systems used. If you click here: Deactivate Google Analytics (javascript:gaOptout), the opt-out cookie will be set: The terms of use and data protection information of google analytics can be found under the following links: https://marketingplatform.google.com/about/analytics/terms/de & https://www.google.de/intl/de/policies The paragraph on Google Analytics has been gratefully adopted by dr-dateschutz.de.

b. Youtube

This website uses the Youtube embedding function to display and play videos from the provider "Youtube", which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Here, the extended data protection mode is used, which, according to the provider, only initiates the storage of user information when the video(s) is played. If the playback of embedded Youtube videos is started, the provider "Youtube" uses cookies to collect information about user behavior. According to information from "Youtube", these serve, among other things, to record video statistics, to improve user-friendliness and to prevent abusive actions. If you are logged in to Google, your data will be assigned directly to your account when you click on a video. If you do not wish to be associated with your profile on YouTube, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. Such an evaluation takes place in particular in accordance with Art. 6 para. 1 lit. f GDPR based on Google's legitimate interests in the insertion of personalized advertising, market research and/or needs-based design of its website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right. As part of the use of YouTube, personal data may also be transmitted to the servers of Google LLC. in the USA. Regardless of the playback of the embedded videos, a connection to the Google network is established each time this website is accessed, which can trigger further data processing operations without our influence. In the event of the transfer of personal data to Google LLC., based in the USA, Google LLC. has certified itself for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list Further information on data protection at "YouTube" can be found in the provider's privacy policy at: https://www.google.de/intl/de/policies/privacy

Cookies

Technically necessary cookies

To be able to use our site to its full extent, these cookies must be set. This happens, for example, when you set your privacy settings or log in to your account. An opt-out is not possible, but you have the option to block cookies in your browser settings. However, certain elements of our website may then no longer work. Cookies used:

Cookies for statistical purposes

These cookies are used to collect your general visits to our site. This includes the origin pages and the pages accessed on equipleon.com. Your data is collected anonymously and aggregated. The results of the analysis of this data serve to further improve the user experience and the user-friendliness of our site, so that we can offer you a website designed in the best possible way. Cookies used:

Cookies for marketing purposes

If you agree to these cookies, you will receive advertising content that is personally tailored to you on the pages of our advertising partners. The personalization of advertising takes place on the creation of interest profiles by our advertising partners. This is done by clearly assigning your device and browser. Cookies used:

4. Use of Facebook Custom Audiences

As a Facebook user, please note that Quipleon.com facebook uses Custom Audiences. This makes it possible to record your visit to our website anonymously via a Facebook tracking pixel. In the event of a later login to Facebook, this non-personal data will be transferred to Facebook for analysis and marketing purposes. Facebook's terms of use and data protection information can be found on the following link: on https://www.facebook.com/ads/website_custom_audiences/ and https://www.facebook.com/privacy/explanationzu can be found. You can object to the use of Facebook Website Custom Audiences under the following link: https://www.facebook.com/ads/website_custom_audiences/

5. Newsletter

With your consent, you can subscribe to our newsletter. In our newsletter you will receive current offers and other interesting information. Your registration for our newsletter takes place via the so-called double optin procedure. After you have registered with your email address on our site, you will receive an email with a confirmation link. Your registration is only active by clicking on this link. If you do not confirm the registration, you will not receive any information and we will automatically delete your data after 30 days. Registration for our newsletter is voluntary. Mandatory information is only your email address. After your confirmation, we store your e-mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from our newsletter at any time. To do this, click on the link provided in the newsletter "unsubscribe from the newsletter". When sending the newsletter, we evaluate your usage behavior. The newsletters contain so-called tracking pixels and information about whether they click on links in the emails. This information is linked to your email address and used to provide you with as individualized content as possible. You can object to this tracking of your usage behavior at any time. Regardless of your newsletter registration, you will receive transaction-related emails related to your rental process on Quipleon.

8. What security and retention measures are taken by Quipleon to protect your data?

To ensure the protection of your personal data against misuse and unauthorized access, we apply appropriate measures. To protect your personal information, we use appropriate business systems and processes. We also apply security procedures, as well as technical restrictions and access restrictions, when our servers access and use your personal information. Only authorized employees have access to your personal data for the proper performance of their duties. We will retain your personal data for as long as we depose necessary to ensure that you use our Service and that we can provide you with our Service (including maintaining the online account where one has been created), to comply with applicable law, to resolve disputes with other parties, or for other purposes where necessary, to enable us to conduct our business, including to detect and prevent fraud or other illegal activities. Any personal information we retain is covered by this Privacy Policy.

9. Can minors use our services?

The Sites and Services may not be used by anyone under the age of 16. We do not knowingly collect information from minors or anyone who is legally unable to use our services and websites. In certain cases, relating to a booking or other services, or in exceptional circumstances (such as features aimed at families), Quipleon may only collect and use children's data as determined by the parent or legal guardian or with their consent. If, otherwise, we become aware that we have collected personal data from children under the age of 16, we will delete it immediately; unless we are legally obliged to retain the data. Contact us if you suspect that we have accidentally or incorrectly collected information from children under the age of 16.

10. How can you control what personal data you have provided to Quipleon?

It is important to us that you have control over how your personal data is used by us. You have the following options: You can ask us to provide you with a copy of the personal data we hold about you; You can notify us of any changes to your personal data or ask us to correct any personal data we hold about you. You may also make such changes yourself, as explained below; in certain situations, you may ask us to delete, block, restrict processing or object to the specific way in which we use your personal data; If we use your personal data on the basis of your consent, you are entitled to revoke this consent at any time in accordance with applicable law. Furthermore, if we process your personal data on the basis of a legitimate interest or in the public interest, you have the right to object to this use of your personal data at any time in accordance with applicable law; We trust you to ensure that your personal data is complete, accurate and up-to-date. Please inform us immediately of any changes or inaccuracies in your personal data by contacting us. If you have an online user account, you can access much of your personal data through our website or apps. Our website or apps generally allow you to supplement, update or remove the information we hold about you. If you cannot access personal data that we hold about you via our website or apps, you can send us your request free of charge. For any inquiries regarding this Privacy Policy or for any complaints, please contact us at info@quipleon.com. If you wish to object to the processing of your personal data based on legitimate interests and no direct opt-out mechanism is available to you, please contact us at info@quipleon.com.

11. How does Quipleon use communication processes that the partners you have booked sends to Quipleon?

Quipleon supports you and the partners in communication, as well as in the exchange of information and inquiries about your sports equipment booking, classes, tours or insurance. For the time being, the communication channel is stored externally and takes place between landlord, insurer and prospective tenant via the respective communication media specified.

12. How does Quipleon store user reviews?

Equipleon offers users the opportunity to rate providers after the rental process has been completed. For this purpose, Equipleon stores the rating results (rating and rating text). User reviews are not anonymous to Equipleon. When deleting the user account, Equipleon reserves the right not to delete the first name and country of origin.

13. Who is responsible for the processing of personal data about Quipleon and how can you contact us?

Equipleon GmbH is responsible for the processing of personal data as described in this Privacy Policy. Equipleon GmbH is a limited liability company governed by German law with its registered office at Schubertstraße 2, 80336 Munich, Germany. If you have any questions about this privacy policy or how we process your personal data, please contact our data protection officer at info(at)quipleon.com and we will answer you as soon as possible.